'We can become the best airport in the world': How Heathrow's new CIO is transforming travel

‘I want my time in the airport to be seamless, personalised and digital-first'

Tom Allen
clock • 3 min read
'We can become the best airport in the world': How Heathrow's new CIO is transforming travel

As the transport sector emerges from the pandemic, Europe’s busiest airport plans to revitalise the passenger experience using AI.

Heathrow is one of the busiest airports in the world, coming in at #4 when ranked by 2023 passenger traffic. Gatwick, by comparison, isn't even in the top 35. Such status is a heady rush, but it...

To continue reading this article...

Join Computing

  • Unlimited access to real-time news, analysis and opinion from the technology industry
  • Receive important and breaking news in our daily newsletter
  • Be the first to hear about our events and awards programmes
  • Join live member only interviews with IT leaders at the ‘IT Lounge’; your chance to ask your burning tech questions and have them answered
  • Access to the Computing Delta hub providing market intelligence and research
  • Receive our members-only newsletter with exclusive opinion pieces from senior IT Leaders

Join now

 

Already a Computing member?

Login

You may also like
UK political parties urged to commit to AI honesty before elections

Artificial Intelligence

UK political parties urged to commit to AI honesty before elections

Open letter calls for commitment to protect election integrity and voter access to accurate information.

clock 30 April 2024 • 2 min read
Apple releases eight OpenELM AI small language models for on-device use

Mobile Software

Apple releases eight OpenELM AI small language models for on-device use

Proof-of-concept AI models from Apple come just days after the release of Microsoft’s Phi-3

clock 29 April 2024 • 2 min read
Big Tech's AI spending spree worries investors

Artificial Intelligence

Big Tech's AI spending spree worries investors

Zuckerberg says building a leading AI system will take several years and require significant investment

clock 26 April 2024 • 3 min read
Tom Allen
Author spotlight

Tom Allen

View profile
More from Tom Allen

Effective management means thinking like a marketer

IT Essentials: Of Mickey Mouse and mainframes

Sign up to our newsletter

The best news, stories, features and photos from the day in one perfectly formed email.

Get the newsletter

More on Strategy

All change? The CIO challenge in the next five years
Strategy

All change? The CIO challenge in the next five years

The new CIO is one who shapes strategy, rather than having it forced upon them

Ankur Anand
clock 30 April 2024 • 5 min read
How to manage a business during hyper growth
Strategy

How to manage a business during hyper growth

IT leadership helped double production and sales

Samara Lynn
clock 29 April 2024 • 2 min read
Asian Tech Roundup: Apple's charm offensive
Strategy

Asian Tech Roundup: Apple's charm offensive

Plus, South Korea's AI investment

Tom Allen
Tom Allen
clock 19 April 2024 • 5 min read