Security blunder rocks Ryanair

Credit card details not kept confidential

Ryanair has admitted its online recruitment site has a serious security flaw that exposes job seekers' details to the eyes of crackers.

Sensitive personal information such as credit card details, health records and career history is collected by the unsecured site and sent in unencrypted email to the back-office.

The flaw potentially breaches the Data Protection Act, which came into force last week. Chris McAlpine of the Information Commissioner's Office said: "The transfer has to be secure, especially for sensitive data."

Phil Robinson, managing consultant at Information Risk Management, argued the inclusion of credit card details made the vulnerability "very serious".

Unlike personal data, credit card details can easily be turned into money.

The only way a pilot can apply for a job at Ryanair is via the internet. The recruitment data contains credit card information because Ryanair refuses to consider applications unless a £50 fee is paid.

Embarrassingly for Ryanair, this vulnerability is easy and cheap to avoid.

For SSL security, the encryption feature in the software should be switched on. The company then has only to spend a few hundred pounds on a digital certificate to ensure data is sent to the correct party instead of a rogue server.

"Securing a site through SSL is usually a very simple job," said Robinson.

"Without it, a network sniffer can pick up unsecured data passing through a cable modem or the local site of the ISP. Or someone can spoof Ryanair's domain name and set up a rogue server to receive data from an imitated site."

Michael O'Leary, chief executive at Ryanair, admitted the security blunder to the BBC last week. He promised the security leak would be fixed by this week. Ryanair has since refused to comment on the situation, although O'Leary has argued that it had not deterred job applicants from using the site.

Ryanair's recruitment site states explicitly that applicants' information will remain confidential.

"That is clearly incorrect," said Robinson. "The way the data is submitted is totally unconfidential."