TIVOLI BRINGS IN SUPPORT DESK SOFTWARE SOLUTION

Tivoli Systems, a leader in network, systems and applications management, has announced the availability of SA-EXPERTISE for R/3 - the industry's first support desk software solution designed for organisations implementing SAP R/3. SA-EXPERTISE for R/3 enables companies to increase the speed of R/3 deployment, improve end-user productivity and maximise return on investment by providing problem resolution at every level within the support process.

EXPERTISE for R/3 is being sold in a bundled suite that includes helpdesk, network and systems management integration, change and asset management, decision support and end-user empowerment functionality. Additionally, the suite includes ServiceWare's KPSS (Knowledge-Pak SAP Suite), providing organisations with instant access to SAP knowledge.

Tivoli Systems (01753) 896819.