67 per cent of UK firms see DevOps and agile adoption improving customer experience
While 88 per cent believe DevOps and agile is "critical" to digital transformation
Agile development and DevOps is improving 67 per cent of UK organisations' customer experiences, a new report alleges.
The study, carried out by CA Technologies, also finds that 83 per cent of the UK believes agile and DevOps are "critical to successful digital transformation".
Meanwhile, 38 per cent report an increase in business growth from "new revenue sources" brought about by adopting agile and DevOps practices.
There's further good news, as CA's report reveals that 20 per cent of development time is cut from building and launching new applications when observing agile and DevOps.
"In the application economy brands are defined by the unique, and constantly evolving, digital experiences offered to customers," said Ritu Mahandru, a VP at CA Technologies.
"To succeed, UK organisations need to be ‘built to change'—putting software at the centre of everything they do, and changing the way they plan, develop and release applications and products."
Mahandru said agile methodologies "add the voice of the customer" to the development cycle "early and often", enabling ongoing iterations with continuous feedback.
"DevOps practices promote collaboration between development and operations, to improve the speed and quality of application and product delivery. As this study shows, DevOps and agile are a powerful combination for better business outcomes."
The study also showed that employee productivity is boosted by 42 per cent with DevOps, and that operational efficiency with agile specifically increases by 35 per cent, and DevOps by the same.
"Besides making a strong business case for using agile and DevOps, the research highlights the steps UK organisations need to take to leverage both practices and achieve a successful digital transformation programme," said Mahandru.
"This includes measuring the success of agile and DevOps using factors such as customer satisfaction, customer experience, and business growth. It also highlights the need to eliminate DevOps silos and address the skills gap as early as possible."