VOSS enhances Cisco HCS solution to onboard new UC customers

The solution uses Cisco's Shared Architecture, so HCS customers can offer UCaaS to customers

Unified communications and collaboration (UC&C) management software provider VOSS has developed a new end-to-end solution to onboard, provision and manage new customers, which will be offered to Cisco HCS (Hosted Collaboration Solution) partners.

VOSS's new solution was built using Cisco's Shared Architecture, which enables HCS partners to offer UCaaS to customers, including an array of collaboration tools. HCS Shared Architecture shares a UC cluster between multiple tenants, and customers can use it to automate the onboarding process.

As well as onboarding and management, VOSS says that its solution can add value to and differentiate an HCS partner's market offering.

The first generation of the Shared Architecture solution was announced in February. It is now being used by several global HCS partners to target the SMB market, which VOSS calls 'a natural extension to their existing VOSS-managed HCS architecture serving larger enterprises'.

Optionally, HCS customers can use the new version of the solution's pre-built integration with Jamcracker, so that providers can host a branded portal for SMBs to order their UC cloud services. Other enhancements include a single workflow, which defines and adds multiple customer sites simultaneously; automatic number allocation; and full infrastructure setup required for the Imagicle Directory Service.

In addition, the solution utilises VOSS's HCS dial plan management functionality (designed for multi-tenancy); and can be used to integrate service provider portals into VOSS-4-UC.

Bill Dellara, VP Product at VOSS, said: "Cisco and VOSS have invested more than 10 years of development work into providing large and complex HCS customers with the very best cloud communications experience. It's fantastic that this deep understanding of cloud communications is now being repurposed so that smaller customers can quickly and efficiently access sophisticated Cisco HCS-based service offerings, without the need to dumb-down access to the underlying Cisco UC feature set."